Internet dropping again? Wi-Fi not reaching the bedroom? We come to your Portland home, figure out exactly what's wrong, and get you back online — without sitting on hold for an hour.
If your Xfinity or Comcast internet is dropping, running slow, or just stopped working — you're not alone, and it's usually fixable without calling Xfinity and waiting on hold for an hour. We come to your home in Portland, check whether the problem is your router, your modem, or actually on Xfinity's end, and get you back online. We also connect every device in your home before we leave, so everything works — not just the laptop in the living room.
Half the time, what feels like your internet being broken is actually an Xfinity (or Comcast) outage. The other half, it's something at home — your router, your modem, or how the devices are connected.
We figure out which one it is in the first 10 minutes.
If it's on Xfinity's end, we'll show you their outage map, help you make the call to get a technician scheduled, and tell you what to expect. If it's your equipment, we usually solve it on the spot — a reset, a settings change, or in some cases a new router setup.
Either way, you'll leave the visit knowing exactly what's happening instead of staring at a blinking modem and hoping it sorts itself out.
Whether you're setting up a brand-new router from your internet provider or replacing an older one, we handle the entire process. We connect the router to your modem, create a secure Wi-Fi network with a name and password you can remember, and configure the settings for the best performance. We also make sure the router is placed in an optimal location for maximum coverage.
Many Portland homes — especially older ones with thick walls and multiple floors — have rooms where the Wi-Fi signal is weak or nonexistent. We walk through your home with you, identify where the signal drops off, and recommend practical solutions. This might include repositioning your router, adding a Wi-Fi extender, or upgrading to a mesh network system that blankets your entire home with strong signal.
Slow internet feels worse than no internet — everything half-loads, videos freeze, video calls drop. We run speed tests, check your router and modem, and figure out exactly where the slowdown is coming from. Sometimes it's a simple setting, sometimes an aging router, sometimes it really is Xfinity throttling your speed. Either way, you'll know exactly what's happening and what — if anything — needs to change. We never push unnecessary upgrades.
From smartphones and tablets to laptops, smart TVs, printers, and smart home devices like Alexa or Ring cameras — everything in your home needs Wi-Fi. We connect each device to your network, make sure they're all working correctly, and write down your Wi-Fi password so you can connect new devices in the future without calling for help.
If a single router isn't enough to cover your home, we install and configure Wi-Fi extenders or mesh network systems. These devices work together to create a seamless network that reaches every corner of your house, so you get strong signal in the bedroom, kitchen, basement, and even out on the porch.
ElderTech is based in NE Portland and serves Irvington, Alameda, Grant Park, Beaumont-Wilshire, Laurelhurst, Hollywood, Concordia, Mt. Tabor, and surrounding areas. We schedule most visits within one to two business days.
Wi-Fi signals weaken as they pass through walls, floors, and large furniture. Older homes in Portland often have thick plaster walls that block signals. We assess your home layout, identify dead zones, and recommend solutions like repositioning your router or adding a Wi-Fi extender.
Yes. We unbox and install your new router, configure a secure Wi-Fi network name and password, and connect all your devices — computers, phones, tablets, smart TVs, and printers. We also make sure your old router is properly disconnected.
A Wi-Fi extender is a small device that boosts your wireless signal to reach areas of your home where the signal is weak. If you have rooms where the internet is slow or doesn't work, an extender can solve that problem. We help you choose the right one and set it up.
We show you how to find your Wi-Fi network on any device and enter the password to connect. We also write down your network name and password in a safe place so you can connect future devices on your own.
15% off your first visit. Starting at $149.
