Patient, in-home computer support for older adults. We fix slow machines, set up new laptops, remove viruses, and teach you the basics — right at your kitchen table.
Computers are essential for staying connected, managing finances, and enjoying hobbies — but they can also be incredibly frustrating. Whether your laptop is running slowly, you just bought a new computer and need help setting it up, or you're worried about a virus, ElderTech is here to help.
We come directly to your home in Portland so you never have to unplug your computer, pack it into a car, or wait in line at a repair shop. Our patient technicians sit down with you, explain everything in plain English, and make sure you feel comfortable before we leave.
A computer that takes forever to start or freezes in the middle of a task is one of the most common complaints we hear. We clean up unnecessary startup programs, remove temporary files, check for software updates, and make sure your machine is running as smoothly as possible. In many cases, a thorough tune-up is all it takes to make your computer feel like new again.
Setting up a new Windows PC or Mac can be overwhelming. We transfer your files and photos from your old computer, install the programs you use, connect your printer and email, set up your browser bookmarks, and walk you through the basics so you feel confident using your new machine right away.
Strange pop-ups, unexpected toolbars, or a computer that suddenly behaves differently can be signs of a virus or malware. We scan your system, remove any threats, and set up basic protections to help keep you safe going forward. We also show you how to spot suspicious links and emails so you can avoid problems in the future.
Lost photos, documents scattered across your desktop, or a "storage full" warning can be stressful. We help you organize your files into simple folders, set up cloud backup so your important documents and photos are safe, and free up space so your computer runs better.
We connect your printer, scanner, or external keyboard and make sure everything works together. If your printer has stopped working after an update, we troubleshoot the drivers and settings to get you printing again.
No matter what kind of computer you have — a Windows desktop, a MacBook, a Chromebook, or an all-in-one — our technicians are experienced with all major platforms. We adapt to whatever system you're comfortable with and never pressure you to switch.
ElderTech is based in NE Portland and proudly serves Irvington, Alameda, Grant Park, Beaumont-Wilshire, Laurelhurst, Hollywood, and surrounding neighborhoods. We typically schedule visits within one to two business days, and same-day appointments are available for urgent issues.
ElderTech offers In-Home Tech Support for $149 (up to 60 minutes) and an Extended Tech Visit for $229 (up to 2 hours). Additional time is $40 per 30 minutes if needed. New clients receive 15% off their first visit, and if we can't fix the issue, you only pay a $49 service call fee.
Yes, we provide in-home help for both Windows PCs and Apple Mac computers. Whether you have a desktop, laptop, or all-in-one, our technicians can assist with setup, troubleshooting, and everyday tasks.
Absolutely. Slow computers are one of the most common issues we resolve. We check for unnecessary startup programs, clear temporary files, update software, and make sure your computer is running efficiently.
No. ElderTech comes directly to your home in Portland. There's no need to unplug anything, pack it up, or drive anywhere. We handle everything on-site so you can watch and learn along the way.
15% off your first visit. Starting at $149.