Legal Policies & Disclosures

I. Terms of Service

1. About ElderTech PDX

ElderTech PDX is a mobile, in-home technology support and education service operated by Bodega Holdings, LLC, doing business as ElderTech PDX, based in Portland, Oregon.

Our services are generally provided at the client's home or other agreed location within our service area. We do not operate a public storefront.

2. Agreement to Terms

By booking or using ElderTech PDX services, whether online, by phone, by text, or through another method, you agree to these Terms of Service and the other policies described on this page.

If you are booking an appointment on behalf of another person, you represent that you are authorized to arrange the requested service on their behalf.

3. Services Provided

ElderTech PDX provides in-home technology support and education, including but not limited to:

• Device setup and configuration
• Computer, smartphone, and tablet assistance
• Printer troubleshooting and setup
• Wi-Fi and network troubleshooting
• Smart TV and streaming assistance
• Email, application, and account setup
• Password and account assistance
• Online safety and scam awareness
• One-on-one technology education
• General technology troubleshooting and guidance

We do not perform structural, electrical, or telecommunications infrastructure work. Certain repairs, hardware failures, cybersecurity incidents, or other specialized work may require a third-party provider or specialist.

4. Pricing & Payment

Service fees are based on the rates disclosed at the time of booking or before service is performed.

Additional charges may apply for additional service time, urgent or priority scheduling, travel outside our standard service area, or other services agreed to by the client.

We will communicate applicable charges before they are incurred whenever reasonably possible.

Payment is due at the time of service unless otherwise agreed upon.

5. Can't Fix It Guarantee

We want clients to feel comfortable calling us even when they do not know exactly what is wrong.

At the beginning of a service visit, ElderTech PDX may spend up to the first hour assessing and troubleshooting the requested issue to determine whether we can reasonably complete the requested service during that visit.

If we determine within that period that we cannot reasonably complete the requested service during the visit, the client will pay only a $49 travel fee for the visit.

This may include situations where:

• A device requires replacement hardware or specialized repair before the requested service can be completed
• A third-party provider, such as an internet or telecommunications provider, must resolve the underlying issue
• A device is too old, damaged, unsupported, or incompatible to complete the requested service
• Another prerequisite outside ElderTech PDX's reasonable control prevents completion of the requested service

If ElderTech PDX determines that we can perform the requested service, normal time-based service rates apply, including time already spent assessing, diagnosing, or troubleshooting the issue.

If the client chooses not to continue after ElderTech PDX determines that the requested service can be performed, normal service charges apply for the time already spent.

Whether the Can't Fix It Guarantee applies is determined by ElderTech PDX within the first hour of the visit using our reasonable professional judgment.

The Can't Fix It Guarantee applies to our ability to complete the requested technology service. It does not apply when service cannot be performed because the service environment is unsafe, unsanitary, inaccessible, inappropriate, unlawful, or otherwise unsuitable for our technician to reasonably perform the work.

Successful Service

If the requested service is successfully completed during the visit, normal service charges apply.

The Can't Fix It Guarantee is not a warranty that a device, account, network, application, software product, or third-party service will remain problem-free after the visit.

Technology may experience additional failures, updates, outages, compatibility problems, hardware deterioration, or other issues after service has been completed.

If an issue returns after a completed visit, ElderTech PDX may, at our discretion, provide additional troubleshooting, a complimentary or discounted follow-up, or another accommodation. Such assistance is determined on a case-by-case basis and is not automatically included with the original service.

6. Device & Account Authorization

By requesting service involving a device, account, network, application, or online service, the client represents that they own, control, or are authorized by the owner to permit ElderTech PDX to access and perform the requested work.

ElderTech PDX may reasonably rely on the client's representation of authorization.

We reserve the right to decline or stop any service if ownership or authorization is unclear or if we reasonably believe the requested work may involve unauthorized, harmful, deceptive, unlawful, or otherwise improper access or use.

7. Authorization to Perform Service

By requesting service, the client authorizes ElderTech PDX to make reasonable changes to devices, accounts, networks, software, applications, and settings as necessary to perform the requested work.

This may include installing or updating software, adjusting settings, connecting devices, configuring accounts, restarting equipment, and performing other ordinary troubleshooting.

We will obtain client approval before:

• Making a purchase or initiating a paid subscription
• Intentionally deleting significant personal data
• Performing a factory reset
• Making a material change outside the agreed scope of service

8. Client Responsibilities & Service Environment

To help us provide safe and effective service, clients agree to:

• Provide a reasonably safe, sanitary, accessible, and appropriate environment for the technician
• Disclose known problems with devices or equipment when reasonably possible
• Have access to necessary accounts or credentials when required
• Ensure that the client or an authorized representative is available during the service visit

Family members, caregivers, or others who assist the client are welcome to participate.

ElderTech PDX and its technicians reserve the right to decline, discontinue, or leave a service appointment if, in our reasonable judgment, the environment or circumstances are unsafe, unsanitary, inaccessible, threatening, inappropriate, unlawful, or otherwise unsuitable for performing the requested service.

This determination may be made at any time before or during an appointment and is at the reasonable discretion of ElderTech PDX or the attending technician.

If a technician is unable to perform the service because the service environment is unsuitable, ElderTech PDX may charge any applicable travel or visit fee that was disclosed at the time of booking.

9. Passwords & Sensitive Credentials

ElderTech PDX does not retain client passwords, PINs, authentication codes, recovery keys, or similar account credentials after service is completed.

Whenever practical, clients should enter passwords and other sensitive credentials themselves.

If access to a credential is necessary to perform requested work, it will be used only as necessary to provide that service and will not be intentionally recorded or retained by ElderTech PDX after the service is completed.

Clients should never send sensitive passwords or authentication information to ElderTech PDX unless specifically necessary and requested for the service being performed.

10. Third-Party Products & Services

ElderTech PDX may assist clients with selecting, purchasing, installing, configuring, or using products and services provided by third parties.

Unless expressly stated otherwise, ElderTech PDX does not sell or provide those third-party products or services and does not receive compensation or commissions for recommending them.

Purchases, subscriptions, recurring charges, warranties, returns, cancellations, service availability, and other terms associated with third-party products and services are between the client and the applicable third-party provider.

We will obtain client approval before initiating a purchase or paid subscription on the client's behalf.

Recommendations regarding products or services are based on our experience and the client's circumstances at the time. We cannot guarantee the future availability, performance, compatibility, pricing, policies, or reliability of third-party products or services.

11. Scheduling & Appointments

Appointments are subject to availability.

Urgent, priority, and same-day appointments are not guaranteed.

ElderTech PDX may reschedule or cancel an appointment because of technician availability, weather, safety concerns, illness, transportation issues, or circumstances outside our reasonable control. We will provide as much notice as reasonably possible.

12. Limitation of Liability

Technology service sometimes involves devices, software, accounts, networks, or data with pre-existing problems or conditions that are not immediately apparent.

To the maximum extent permitted by applicable law, ElderTech PDX is not responsible for failures or losses caused by pre-existing hardware or software conditions, third-party services, malware, device deterioration, software corruption, unsupported equipment, or circumstances outside our reasonable control.

Clients are strongly encouraged to maintain current backups of important photos, documents, contacts, and other data.

To the maximum extent permitted by applicable law, ElderTech PDX's total liability arising from a particular service will not exceed the amount paid to ElderTech PDX for the service giving rise to the claim.

Nothing in these Terms is intended to waive or limit any right or remedy that cannot lawfully be waived or limited.

13. Governing Law

These Terms are governed by the laws of the State of Oregon.

Any dispute arising from these Terms or ElderTech PDX services will be subject to applicable Oregon law and the jurisdiction of courts with authority over the dispute.

14. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on our website with a revised effective date. Changes apply prospectively to services booked or provided after the updated Terms become effective, unless otherwise required by law.

15. Contact

Questions about these Terms may be directed to:
ElderTech PDX
info@eldertechpdx.com
971-302-2303

II. Privacy Policy

1. Overview

ElderTech PDX, operated by Bodega Holdings, LLC, respects the privacy of our clients.

This Privacy Policy explains the personal information we collect, why we use it, and how we handle it.

ElderTech PDX does not sell your personal information.

2. Information We Collect

Information you provide may include:

• Name
• Phone number
• Email address
• Service address
• Appointment and service information
• Information you voluntarily provide while booking or receiving service
• Payment-related information processed through our payment providers

Our website may also automatically collect information such as:

• Pages visited and website interactions
• General location derived from an IP address
• Device and browser information
• Cookies and similar analytics information

3. How We Use Information

We may use personal information to:

• Schedule, confirm, reschedule, and manage appointments
• Communicate with clients about requested services
• Provide and document services
• Process payments and provide receipts
• Provide requested follow-up support
• Maintain client and service records
• Improve our services and customer experience
• Protect against fraud, misuse, or security threats
• Comply with applicable legal obligations

We do not use client information for unsolicited marketing where consent is required by law.

4. Service Providers

We use trusted third-party service providers to help operate ElderTech PDX. These may include providers for:

• Appointment scheduling
• Customer relationship management
• Email and text communications
• Payment processing
• Website hosting and infrastructure
• Website analytics and advertising
• Other technology and business operations necessary to provide our services

These providers may process personal information as necessary to provide services to ElderTech PDX or as otherwise permitted by applicable law.

We may also disclose information when legally required or when reasonably necessary to protect the safety, property, or rights of ElderTech PDX, our clients, our technicians, or others.

We do not sell personal information.

5. Passwords & Account Credentials

ElderTech PDX does not retain client passwords, PINs, authentication codes, recovery keys, or similar account credentials after service is completed.

Whenever practical, clients are encouraged to enter sensitive credentials themselves.

Credentials that must be viewed or used while providing service are used only as necessary to perform the requested work and are not intentionally retained afterward.

6. Payment Information

Payments may be processed by third-party payment providers.

ElderTech PDX does not intentionally store complete payment card information in its own customer records unless specifically necessary and handled through an appropriate secure payment system.

Payment providers maintain their own privacy and security practices.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, and protect legitimate business interests.

When information is no longer reasonably necessary, we may delete or anonymize it as appropriate.

8. Security

We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

No electronic transmission, device, network, or data storage system can be guaranteed to be completely secure.

9. Website Analytics & Advertising

ElderTech PDX may use services such as Google Analytics and Google Ads to understand website usage, measure advertising effectiveness, and improve our website. These services may use cookies and similar technologies and are governed by the applicable provider's privacy practices and settings.

10. Your Choices & Requests

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to information we may need to retain for legitimate business, legal, security, or recordkeeping purposes.

You may also opt out of marketing communications at any time.

Requests can be sent to info@eldertechpdx.com.

11. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information directly from individuals under the age of 18 for the purpose of providing ElderTech PDX services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

III. Cancellation & Refund Policy

1. Cancellations & Rescheduling

We understand that plans change.

ElderTech PDX currently does not charge a cancellation or rescheduling fee.

We ask clients to provide as much notice as reasonably possible when cancelling or changing an appointment so that the appointment time can be made available to another client.

2. Urgent & Priority Appointments

Urgent, priority, and same-day appointments are scheduled based on technician availability and are not guaranteed.

If an urgent, priority, or same-day appointment is cancelled or rescheduled by the client, ElderTech PDX cannot guarantee that another urgent or same-day appointment will be available.

Any replacement appointment is subject to normal scheduling availability.

3. Future Changes to Cancellation Fees

ElderTech PDX may introduce or modify cancellation, rescheduling, or other scheduling fees in the future.

Any such fees will apply only after they have been disclosed to the client and will not be applied retroactively to appointments booked under a prior policy.

4. Cancellations by ElderTech PDX

If ElderTech PDX needs to cancel or reschedule an appointment, we will provide as much notice as reasonably possible.

If the appointment was prepaid and we cannot provide the service, the applicable prepaid service amount will be refunded.

5. Refunds & Service Concerns

If you have a concern about a completed service, please contact us as soon as reasonably possible.

We will review the circumstances and may, at our discretion, provide additional troubleshooting, a follow-up visit, a credit, a partial or full refund, or another reasonable accommodation.

A complimentary return visit or refund is not automatically guaranteed solely because the same or a similar technology issue occurs again after a successfully completed service visit.

Technology problems may recur or result from hardware failure, software updates, third-party services, connectivity issues, changes made after our visit, or other circumstances outside ElderTech PDX's control.

Our goal is always to treat clients fairly, and service concerns are evaluated individually.

6. Travel & Other Fees

Any applicable travel, urgent scheduling, or other fees will be disclosed before they are incurred whenever reasonably possible.

The Can't Fix It Guarantee is governed by the Terms of Service above.

7. How to Cancel or Contact Us

To cancel or reschedule an appointment or discuss a service concern, contact us as soon as possible:

Phone: 971-302-2303
Email: info@eldertechpdx.com

IV. Service Disclaimer

1. Nature of Services

ElderTech PDX provides technology support, troubleshooting, setup, and education on a best-efforts basis.

Technology is inherently unpredictable. Although we work carefully and professionally, we cannot guarantee that every technical problem can be resolved or that a successfully resolved problem will never occur again.

The Can't Fix It Guarantee described in our Terms of Service applies when ElderTech PDX determines within the first hour that the requested service cannot reasonably be completed during that visit.

The Can't Fix It Guarantee does not apply when service cannot reasonably be performed because the service location or environment is unsafe, unsanitary, inaccessible, inappropriate, unlawful, or otherwise unsuitable for the technician to perform the work.

2. Pre-Existing Conditions

Devices and systems may have pre-existing conditions that are not immediately apparent.

These may include hardware damage, failing components, software corruption, malware, unsupported software, prior modifications, network problems, or age-related deterioration.

To the maximum extent permitted by law, ElderTech PDX is not responsible for failures resulting from pre-existing conditions or circumstances outside our reasonable control.

3. Data & Backups

Clients are strongly encouraged to maintain backups of important information, including photos, documents, contacts, and other files.

Technology troubleshooting can sometimes involve updates, repairs, resets, transfers, software changes, or failing hardware. While our technicians take reasonable precautions, data loss is possible.

ElderTech PDX cannot guarantee the integrity or availability of data stored on a client's device or through a third-party service.

4. Third-Party Services & Platforms

Many technology issues involve third-party companies such as internet providers, email providers, device manufacturers, streaming services, software companies, financial institutions, or online platforms.

ElderTech PDX does not control these providers and cannot guarantee their availability, pricing, policies, security, performance, or continued compatibility.

Assistance with a third-party product or service does not make ElderTech PDX responsible for that provider or its products.

5. Device Age, Damage & Compatibility

Older, damaged, unsupported, or incompatible devices may be unable to support requested software, services, updates, or functionality.

If ElderTech PDX determines within the initial service period that the requested service cannot reasonably be completed during the visit because of a device limitation or other qualifying circumstance, the Can't Fix It Guarantee described in our Terms of Service may apply.

6. Scope of Work

Our technicians will perform the work reasonably associated with the service requested by the client.

Additional issues discovered during a visit may require additional service time, another appointment, new equipment, or assistance from a third-party provider.

We will communicate with the client before performing material work outside the originally requested service or incurring additional charges.

7. No Continuing Warranty

Completion of a service visit means that ElderTech PDX successfully performed the requested service based on the conditions present at the time.

Unless expressly agreed otherwise in writing, our services do not include an ongoing warranty that devices, networks, software, accounts, or third-party services will remain free from future problems.

A recurring problem does not automatically mean that the original service was unsuccessful.

ElderTech PDX may choose to provide complimentary or discounted follow-up assistance when appropriate, but such assistance is provided at our discretion.

8. Not Professional Legal, Financial, Medical, or Cybersecurity Advice

ElderTech PDX does not provide legal, financial, medical, or professional cybersecurity advice.

We may assist clients with technology used to access services in these areas and may provide general online safety or privacy guidance, but clients remain responsible for decisions involving their legal, financial, medical, or cybersecurity matters.

9. Contact Us

Questions about these policies may be directed to:
ElderTech PDX
971-302-2303
info@eldertechpdx.com
Portland, Oregon