We come to your Portland home and sit beside you while you learn your phone or tablet — new iPhone setup, FaceTime with the grandkids, photos, missing email, apps you've never opened. At your pace, without judgment, until it all makes sense.
If your phone feels more like a puzzle than a tool — buttons that move, settings that change, emails that stop showing up, updates that rearrange everything — you're not alone, and there's nothing wrong with you. Phones are genuinely confusing, especially when they update without warning. We come to your home in Portland, sit beside you, and help you understand your phone on your terms. No judgment, no rushing, no making you feel like you should already know this.
This is one of the most common calls we get — and it almost always sounds worse than it is. Your email didn't disappear. It just lost its connection, usually because an update changed a setting.
Most common email issues we sort out:
We come to your home, get your email working again on every device, and show you what to do if it ever happens again.
Just got a new iPhone, iPad, Samsung Galaxy, or other device? We set it up from scratch — creating or signing into your Apple ID or Google account, transferring contacts and photos from your old device, connecting to your Wi-Fi, and installing the apps you'll actually use. We also adjust settings like text size, brightness, and volume to make the screen comfortable for you.
Video calling is one of the best ways to stay close to family and friends, especially those who live far away. We set up FaceTime on your iPhone or iPad, or Google Meet and Zoom on Android devices, and practice making calls with you. We show you how to answer video calls, switch between front and back cameras, and adjust the volume so you can see and hear your loved ones clearly.
We help you take, view, and share photos and videos. We show you how to send pictures to family through text or email, organize your photo library, and set up cloud backup so your memories are safe even if something happens to your phone. We also help you manage your contacts and send text messages, including group messages and photo attachments.
Need help downloading an app from the App Store or Google Play? We install useful apps like weather, news, medication reminders, and ride services, and remove apps you don't use. When your phone prompts you to update, we walk you through the process and explain what's changing so there are no surprises.
Modern phones have many built-in features designed to make them easier to use. We adjust text size, enable bold text, turn on hearing aid compatibility, set up voice control, and configure other accessibility options so your phone works best for you.
Whether you have an Apple iPhone, an iPad, a Samsung Galaxy, a Google Pixel, or any other smartphone or tablet, our technicians are experienced with all major brands and operating systems.
ElderTech visits homes across Portland including Irvington, Alameda, Grant Park, Beaumont-Wilshire, Laurelhurst, and Hollywood. We schedule most appointments within one to two days.
Absolutely. We sit down with you at home and walk through your new device step by step. We cover the basics — making calls, sending texts, taking photos, using FaceTime — and anything else you want to understand. Nothing is too basic or too silly to ask.
Yes, we help with all smartphones including Samsung, Google Pixel, and other Android devices. Whether you have an iPhone or Android, we can assist with setup, apps, and troubleshooting.
Yes. FaceTime setup is one of our most popular requests. We make sure FaceTime is activated, show you how to start a video call, and practice with you so you feel confident calling family and friends on your own.
We help you free up space by removing unused apps, clearing old messages and downloads, and setting up cloud photo storage so your pictures are backed up safely without taking up space on your phone.
15% off your first visit. Starting at $149.
