Most printer problems — especially the ones that happen right after a Windows update — are fixable in about 30 minutes. We come to your home, figure out the problem, and have you printing again. No jargon, no frustration.
If your printer suddenly stopped working — especially right after a Windows update — there's a good chance it's a driver issue. The update quietly changed the software that lets your computer talk to your printer, and now they're not speaking. It sounds serious, but it's almost always fixable without buying anything new. We come to your Portland home, reinstall the correct driver, and have you printing again — usually within 30 minutes. We also show you how to prevent it the next time Windows updates.
Your Windows computer updated overnight. This morning your printer acts like it doesn't exist.
Good news: nothing is broken. Your printer is fine. Your computer is fine. They just stopped being able to talk to each other because the update overwrote the driver — the small piece of software that connects the two.
We come to your home, reinstall the right driver, test everything, and make sure the next Windows update doesn't knock it out again. Usually about 30 minutes start to finish.
This works for every major brand — HP, Canon, Brother, Epson, and the rest.
Whether you just bought a new printer or need to reconnect an existing one after moving, we handle the entire setup process. We unbox the printer, install ink or toner, connect it to your Wi-Fi network, install the necessary drivers on your computer, and print a test page to make sure everything works perfectly.
Printing without cables is convenient, but setting it up can be tricky. We connect your printer to your home Wi-Fi so you can print from your computer, tablet, or smartphone from anywhere in your house. We also set up AirPrint for iPhones and iPads, or Google Cloud Print for Android devices, so printing is always just a tap away.
Paper jams happen, but they don't have to ruin your day. We clear jams safely without damaging the printer, clean the rollers and feed mechanisms, and show you how to load paper correctly to prevent future jams. If your printer is displaying an error code or blinking lights, we interpret the message and resolve the underlying problem.
Replacing ink cartridges shouldn't require an engineering degree. We show you which cartridges your printer uses, how to remove and install them properly, and where to order affordable replacements. We also help you understand when your printer truly needs new ink versus when it's just giving a premature warning.
Many home printers include scanning and copying features that go unused because they seem complicated. We set up your scanner to save documents to your computer or send them directly to your email. Whether you need to scan medical paperwork, copy a recipe, or digitize old photos, we walk you through each step until you're comfortable doing it on your own.
ElderTech serves Irvington, Alameda, Grant Park, Beaumont-Wilshire, Laurelhurst, Hollywood, and neighboring communities. We typically visit within one to two business days, and same-day service is available when you need help urgently.
Yes. We connect your printer to your Wi-Fi network so you can print from your computer, phone, or tablet without any cables. We test everything before we leave and show you how to print from each device.
This is one of the most common things we help with. It usually means the printer lost its Wi-Fi connection or the computer needs a small settings update. We sort it out on-site and show you how to check it yourself in the future.
Absolutely. Many home printers include a built-in scanner. We set up scanning to your computer or email, show you how to save scanned documents, and make sure everything works smoothly.
We typically schedule visits within one to two business days. If you need help sooner, same-day appointments are available for an additional $49 urgent fee.
15% off your first visit. Starting at $149.
