Locked out of your email or bank? Got a scary pop-up or a call that didn't feel right? We come to your Portland home, sit with you, and work through it calmly — no judgment, no panic, just help.
Getting locked out of your email, your bank, or a website you use every day is genuinely stressful — and it happens to everyone, at every age. We come to your home in Portland, get you back into your accounts, and help you set up a simple, safe way to manage passwords going forward. No sticky notes on the fridge, no locked-out panic, no forgetting again.
Locked out of your email, bank account, or a favorite website? We help you reset passwords for any account. We walk you through the recovery process step by step, help you create a new password that's both strong and memorable, and make sure you can successfully log in before we leave. We never ask for, write down, or store your passwords — your information is always yours. We just guide you through the process.
If you're tired of forgetting passwords or writing them on sticky notes, a password manager can help. We set up a simple, secure password manager on your computer, phone, or tablet that remembers all your passwords for you. You only need to remember one master password, and the manager fills in your login details automatically. We show you exactly how it works and practice using it with you until you're comfortable.
Scammers are getting more sophisticated, and their tactics can be very convincing. We sit down with you and go over the most common scams targeting seniors today — fake IRS calls, phishing emails pretending to be from banks or Amazon, tech support pop-ups, and romance scams. We teach you specific things to look for so you can spot a scam before falling for it, and we show you what to do if you receive a suspicious message or call.
We help you understand which websites are safe to visit and how to tell if a site is legitimate before entering any personal information. We set up your browser to warn you about dangerous sites, block pop-ups, and avoid tracking. We also configure your search engine settings for a cleaner, safer browsing experience.
Email is one of the most common ways scammers reach people. We set up spam filters to catch junk mail and phishing attempts, show you how to identify suspicious emails, and help you unsubscribe from unwanted mailing lists. If you've accidentally clicked on a suspicious link, we check your device for any issues and secure your accounts.
Two-factor authentication adds an extra layer of security to your important accounts by requiring a second verification step — like a text message code — when you log in. We set this up for your email, banking, and other critical accounts and show you how the process works so it doesn't catch you off guard.
If someone called pretending to be Microsoft, your bank, the IRS, or Amazon — and talked you into giving them access to your computer, your password, or money — the most important thing is to act quickly. Don't feel embarrassed. These scams are sophisticated and they fool people of every age, every education level, every background.
What to do right now:
We'll come over, check your computer for anything they may have left behind, secure your accounts, change passwords, and walk you through exactly what to do next. We've helped many people through this and we will not judge you.
ElderTech serves seniors throughout Portland including Irvington, Alameda, Grant Park, Beaumont-Wilshire, Laurelhurst, Hollywood, and surrounding neighborhoods. We visit your home so you can learn and ask questions in a comfortable, familiar environment.
Yes. We help you reset passwords for email, banking, social media, and other accounts right in your home. We walk you through the reset process and help you create a strong, memorable new password. We also help you store it safely so you don't lose it again.
A password manager is a secure app that stores all your passwords in one place, protected by a single master password. It creates strong passwords for you and fills them in automatically when you log into websites. We help seniors set up simple, reliable password managers and show you how to use them.
Scam emails and calls often create urgency, ask for personal information, or claim you've won a prize. We teach you specific red flags to watch for, show you how to verify suspicious messages, and set up spam filters to reduce the number of scam emails you receive.
Absolutely. We review your security settings, walk you through two-factor authentication, set up spam filters, update your software, and show you safe browsing habits. We explain everything as we go so you understand what we're doing and why.
Call us right away — this is something we take seriously and can help with quickly. If someone called pretending to be Microsoft or your bank and talked you into giving them access to your computer, or if you sent money or shared personal information to someone you now think was a scammer, we come to your home as soon as possible. We check your computer for anything they may have installed, secure your accounts, and walk you through what to do next. You won't be judged — these scams are sophisticated and fool people of all ages. The most important thing is to act quickly.
15% off your first visit. Starting at $149.
