Trusted In-Home Tech Support for Seniors in Portland

If we can't fix it, you'll only pay a $49 travel fee to cover travel and time. That's it. No surprise charges, no fine print.

Nope! We'll let you know if you need anything during our phone call to confirm the appointment. Most of the time, we can work with what you already have.

Most visits take about an hour. Simple fixes like setting up email or connecting to Wi-Fi might take 30 minutes. More complex jobs like setting up multiple devices or troubleshooting big issues might take longer — but we'll let you know as we go and you only pay for the time we use.

Absolutely not. We're here to help you with what you already have. If something genuinely needs replacing, we'll explain why in plain English and let you decide. We don't sell products or get commissions — we just solve problems.

We completely understand this concern. All ElderTech visits are by appointment only — we never just show up. We're happy to provide references, and you're always welcome to have a family member or friend present during the visit. Your comfort and safety come first, always.

Absolutely — we work with family members all the time. Often an adult child will book the visit and brief us on what's needed before we arrive. However you're most comfortable getting started is perfectly fine with us.

There's no such thing as a dumb question! We've heard it all — and we promise, whatever you're dealing with is something lots of people struggle with. We're patient, kind, and judgment-free. That's our whole thing.

Both! We also work on iPads, iPhones, and Android devices, smart TVs and streaming devices, Wi-Fi routers, printers, smart home devices like Alexa, Google Home, Ring, and Nest, and more. If it plugs in or connects to the internet, we can probably help.

That's exactly why we're here. You don't need to know a single thing about technology — that's our job. We start from wherever you are, go at your pace, and won't leave until you feel confident. No experience necessary, no judgment ever.

Yes! Password resets are one of our most common requests. We'll help you reset forgotten passwords, set up a simple password manager if you'd like, or create a safe written system that works for you. We'll never judge — everyone forgets passwords.

Most of our clients pay by check — just like the old days! We also accept all major credit cards and Zelle. Payment is due at the end of the visit once you're happy with the work. No payment required upfront, ever.

Absolutely! We love teaching. We'll walk you through step-by-step, write down instructions if that helps, and go as slow as you need. If you want to learn it yourself, we're thrilled to show you. If you'd rather we just handle it, that's fine too.

We may still be able to help! If you're outside our nine Portland zip codes, a $35 out-of-area travel fee applies on top of the regular visit price. Just book as normal and we'll confirm everything when we reach out. We never want someone to go without help just because of where they live.

Just call or text us! If it's a quick question related to what we just worked on, we'll try to help you over the phone for free. If you need another visit, we'll come back — no problem. You're not bothering us. That's what we're here for.